To continue off from our last blog post and to respond to our customers questions yes all social wifi devices and hardware will connect on port 4 to your broadband router. Once you have successfully configured the wireless hotspot access point you will need to access the web interface. Either IP of 172.16.25.x should have been connected or released on your RF device if your connected to that social wifi router SSID. If not please look for your SSID and connect to it and make sure your device picks up a valid DHCP address from 172.16.25.x. Once your are on your valid social wifi network you will just log into the web ui.
As mentioned in our previous blog our hardware will ship from either our Toronto , Canada warehouse or our Las Vegas, Nevada office. We ship all of our hotspot social wifi hardware all across the USA.
When you receive your hardware please review the package and make sure the box has not been crushed oropened. Please take a picture of the box prior to opening it and contact us ASAP. The first thing you should do is open the box, read the quick start guide which goes over the ports and the configuration. If you ordered your own hardware from another vendor we will email you your access code and firmware and instructions to upgrade the firmware for the social wifi sensor or hardware. If you ordered a bundled package from us the firmware will already be preloaded and tested in our social wifi environment.
If you are having issues with the social wifi hardware you may need to reset it to catch the latest firmware. Here are the steps to do so
Make sure the router is connected to a live and open internet connection ,Switch 'OFF' the router, after 10 seconds, Switch 'ON' on the router and press the mini reset button repeatedly and rapidly until the 2nd light (star light) from the left on the front of the router starts flashing rapidly, Stop pressing the Reset button. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all or most of our social wifi hardware enabled routers.
To summarize our level 1 or bronze packaged social wifi hardware or routers are for small retail or restaurant establishments that will have up to 40 users with limited features. Level 2 or silver to gold packages include enterprise robust social wifi hardware sensors that come standard with content filtering and bandwidth restrictions.
As mentioned in our previous blog our hardware will ship from either our Toronto , Canada warehouse or our Las Vegas, Nevada office. We ship all of our hotspot social wifi hardware all across the USA.
When you receive your hardware please review the package and make sure the box has not been crushed oropened. Please take a picture of the box prior to opening it and contact us ASAP. The first thing you should do is open the box, read the quick start guide which goes over the ports and the configuration. If you ordered your own hardware from another vendor we will email you your access code and firmware and instructions to upgrade the firmware for the social wifi sensor or hardware. If you ordered a bundled package from us the firmware will already be preloaded and tested in our social wifi environment.
If you are having issues with the social wifi hardware you may need to reset it to catch the latest firmware. Here are the steps to do so
Make sure the router is connected to a live and open internet connection ,Switch 'OFF' the router, after 10 seconds, Switch 'ON' on the router and press the mini reset button repeatedly and rapidly until the 2nd light (star light) from the left on the front of the router starts flashing rapidly, Stop pressing the Reset button. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all or most of our social wifi hardware enabled routers.
To summarize our level 1 or bronze packaged social wifi hardware or routers are for small retail or restaurant establishments that will have up to 40 users with limited features. Level 2 or silver to gold packages include enterprise robust social wifi hardware sensors that come standard with content filtering and bandwidth restrictions.
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Verify with Connectsim.ca to make sure your social wifi hardware has the latest firmware, we provide all social wifi services and updates on our compatible devices Social WiFi Hardware Vendors
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